Comercial policies

I. Payments
For customers without approved credit terms, all orders must be prepaid. Customers may use any of the following payment methods:

1. Cash
2. Electronic Bank Wire Transfers

o The wire transfer has to originate directly from the customer’s bank account to our bank account. WE DO NOT ACCEPT WIRE TRANSFERS FROM THIRD PARTIES.
o Incoming wire transfer usually takes one to three business days. Your order may not be released until confirmation of receiving funds.
o It is the customer’s responsibility to pay all necessary bank service charges, related to the wire transfer.  Be aware when sending bank wire transfers through intermediary banks, as they sometimes have surcharges that are the customer’s responsibility.
o For questions regarding bank information or status of a fund transaction, please contact your sales representative.
o Orders paid by Wire Transfer under $300.00 will have a $10.00 surcharge.

3. Credit/Debit Cards: (Visa, MasterCard, Amex, Discover)
If the credit card is not physically present at the moment of purchase, you are required to complete the Credit Card Authorization Form.

4. Wester Union

II. Prices
Prices are subject to change without prior notice. Please call your Memory Systems sales representative for current information. Prices are EX-WORK Miami - FL - USA (our warehouse). Product prices do not include freight, insurance or duty charges.

III. Minimum of Order
1. The minimum of order is $100.00
2. Surcharge of $5.00 for orders under the minimum.

IV. Shipping
Memory Systems typically use the services of TNT, DHL, FedEx or UPS for international and domestic shipments. If you decide to ship your order via any of these methods you will need to pay the cost of shipping in advance with your order. If you prefer to use another carrier (freight forwarder), please inform your MS sales representative at the time of placing your order. All in stock orders will be processed and shipped within 24 hours after confirmation of payment.

V. Insurance
For the protection of our customers, MS suggests that all shipments be insured. The purchase of insurance is at your discretion and the cost will be borne by the customer.

VI.  Returns
Returns are accepted during the first thirty (30) days from the date of the invoice. If your return is complete, without any defects and in its original packaging, we will give you store credit minus a 20% restocking fee. All returns of Memory Systems products, including warranty returns, require an RMA (Return Merchandise Authorization) number as authorization. Please contact the RMA department at and get the RMA form and the RMA Policies and Procedures.

VII. Warranty
The products sold by Memory Systems have a limited warranty of 1 year from the date of the invoice against manufacturer defects and at the discretion of Memory Systems will be repaired or replaced. See return policy in the RMA Policies and Procedures Form for detailed instructions. Products with a longer warranty period or not covered by this warranty will be clearly indicated on the invoice.

MS, More Solutions, More Security, More Service!