What kind of wire to use with MS Twisted Pair Transmission products? Use UTP (unshielded twisted pair) CAT 5 24 AWG (or over) to have the best transmission quality performance. To use STP (shielded twisted pair) cable, the shielded would cause internal signal interference, so the transmission range would be shorter ( 1.5KM--- >0.8KM) than UTP cable.
Un-twisted wire not to be recommended, which easy have interference and range would be shorter.
Can UTP wire to put with other wires in a multi pair wire bundle? Yes, One of benefits to use MS transceivers is interference rejection. MS
video signals can reside in the same wire bundle as multiple video signals, telephone wire, Ethernet, coaxial…etc. Power wire not to be recommended to put in the same bundle to avoid interference.
What is the advantage to use MS Twisted Pair Transmission products? SMART, FAST, COST EFFECTIVE SOLUTION
1. Coaxial cabling transmission over 200 meters (RG59), the video signal would loss and have bad video image. Using MS passive video transceiver range could up to 300 meters (Color), 600 meters (B/W), even 1KM, 2.4KM to work with active transceiver.
2. To use MS TDP414V/TTP414V 4 channel transceiver/cable hub, only need one single CAT 5 cable to transmit 4 video signals for cable saving and fast installation.
3. CAT 5 cable cost is only half of Coaxial cable and much more easy installation than coaxial cable.
How to upgrade firmware remotely? Only newly models and the firmware format is .bin can upgrade the firmware remotely. About how to use FTP to upgrade the devices, you can check the The newly models can use the Maintenance page to upgrade the firmware. The following is the detail. About
1. Go to Maintenance page.
2. Search for the firmware to upgrade.
3. Click "Upgrade" button.
4. Upgrade the firmware may take a few minutes, please do not unplug the power and the Ethernet cable.
Can I use FTP to upgrade the firmware? Only the firmware format is .bin file can be use the FTP to upgrade the firmware. The format which is .pkg file cannot use FTP to upgrade the firmware. The following is the detail.
1. Put the firmware (flash.bin) under the path.
2. Open DOS command window. Type FTP 192.168.0.30 ( The IP address of the device )
3. Type root for user name and then click "Enter" button.
4. Type password if there is the password. If no password, please click "Enter" button.
5. Type "put flash.bin" command, and wait for upgrade.
6. Upgrade the firmware may take a few minutes, please do not unplug the power and the Ethernet cable.
Wireless
How many cameras can connect to one wireless access point (AP)? What is the effective distance for VIVOTEK wireless cameras? 1. The effective distance for wireless cameras is 20~30 meters.
2. As for 7000 series cameras, if their output is 640x480 size video, one router can connect 2 units of 7000 cameras and work smoothly, but if the units is up to 3~4, they may be unstable. So if you want to connect 3~4 cameras to one router, please use smaller video size such as 320x240 or 176x144… etc.
3. As for 6000 series cameras, if their output is 320*240 or 352*240 size video, one router can connect about 5 units of 6000 series cameras and work smoothly.
GV-Video server compatible wireless modules. We currently suggest the following wireless modules for GV-Video Server.
* Model name: EW-7318Ug
http://www.edimax.com.tw/
* Model name: D-Link DWL-G122 rev. C1 (USB), must be C1 version
http://www.dlink.com
I use the Video Receiver RX7101 but I can’t get any picture on my TV monitor. How can I do? Please follow the under steps to check your settings in RX7101:
1. Please check your firmware version of RX7101 first. If you are using 0100g version, please upgrade it to our latest firmware version.
2. If your RX7101 wants to use rtsp:///live.sdp to connect 7000 series cameras, please make sure that the 7000 series camera is using "MPEG-4" video codec.
3. If your RX7101 wants to use http:///video.mjpg to connect 7000 series cameras, please make sure that the 7000 series camera is using "JPEG" video codec
How do I use SERVER PUSH of VIVOTEK products? IP7138/IP7139/VS7100 support SERVER PUSH function. You can use Firefox or Netscape browsers or VLC player to view the video by using URL command http:///video.mjpg (For new products such as IP7138/IP7139/VS7100, you can configure the access name "video.mjpg" in the Network page)
What can I do if I forget my password for root? All you need is to remove the program then re-install it. What you have set will be cleared and it will waste your time to reset. Please keep the password in memory.
What is the difference between "Service" and "Non-Service"? What should I do if I want auto run the Monitor program? When you select "Service" mode, the scheduled recording will run in the background when you close the Monitor program. So non-Service means that you have to open the Monitor program to do the scheduled recording.
If you want to auto run the Monitor program, you have to select "Autorun" of "Service mode". Do not Autorun means the Monitor program will not be invoked automatically when Windows boots up. Manual startup is needed. The Autorun means the Monitor program will be invoked automatically without login when Windows boots up. The recording procedure will also be invoked if the proper schedule is configured.
Why does the image display in some Layouts but not in other Layouts? At the beginning, the inserted image channel will display in display frame automatically. But if you drag the image to another display frame or the trashcan, the function will expire and you have to press on the channel number and drag it to a display frame in order for it to work.
What's the meaning of "Reserved space" and "ree space" for cycle recording? Reserved space is the space that data cannot be record on. It can be used to execute other programs. Free space means the total usable space. We take the following for example.
The total space of my C hard disk is 29996MB, Free space means you only have 7582 MB can be used. So if you want the recording software only use 7282MB for recording, the reserved space should be 300 MB. (7582 - 7282 =300) The 300 MB cannot be used for recording.
Why does message "Get data from database failed" show up when I open the Playback? If you delete or change the location of the recording folder manually without using the Global Setting Page of Monitor, you will have this problem. Please follow the under steps to repair your database:
1. Open the "DBRepair.exe" in the C:\Program Files\Vivotek\ST3402.
2. Find where the "vndp.dbs" is.
3. If the "vndp.dbs" is in the C:\VrmssDB_V\Record,select the path to C:\VrmssDB_V\Record (refer to below picture)
4. Click Repair button.
5. Click Exit.
You can check the Playback again.
Can I play back the record in Windows Media player or translate the recording video to AVI format?
Yes, you can translate record format into AVI in Playback. Please follow the under steps:
1. Set the "Period Start Time" and "Period End Time" to select the period of video you want to translate to AVI file.
2. Choose "Time Period" in "Playback Method".
3. Click "Play" button.
4. Click "Transducer" button (The left button in the "Tools" field)
What can I do if I forget the password of the camera? There is a button in a hole on the case of the camera (varies from model to model) that is used to reset the system or restore the factory default settings. If you forget the password of the camera, please restore default setting.
Steps:
1. Find a probe (like a paper clip) to click the reset button inside the reset hole.
2. Hold the button down for a few seconds.
3. While you're holding down the button, the LED will go to POST (power on self test). Wait for the self-diagnostic to run twice.
4. You can release the reset button and set up the camera by using the Installation Wizard again
why does the camera ask me the user name and password after I have restored default settings or reset the camera? Some of our products have a default password. The default root password is the 12 digit (upper case) MAC address, for example, 0002D 100337A . The user name is root. Try to use the MAC address to log in to the camera. Notice the capital letter. You need to use default password when you access the following models for the first time.
* 2000 series: VS2101, VS2402, IP21X1, IP21x2.
* 3000 series: VS3100P, VS3102, IP31X1.
SDK
How do I get the SDK? Currently, there are two kinds of SDKs from VIVOTEK. One is a high-profile SDK (ActiveX based) for which you can use VB to make application software, but the function is limited. The other is the main-profile (low-level) SDK, which is composed of *.DLL files and you could use it to do more functions on your software. We also provide the URL commands (CGI) document with the indication of the protocol signaling and streaming format.
The ActiveX SDK can be easily downloaded from our website, the DLL SDK is under the NDA (Non-disclosure agreement) protection, The SDK can be available after the NDA is signed. If you are interested to get the SDK, please email to info@vivotek.com . Michael will check your purpose and your qualification in your letter. If you pass the verification, he will contact with you.
I want to integrate your products on Linux platform. How can I do it? We do have SDK for Linux and the SDK is under "Non-disclosure agreement" protection.The SDK can be available after the NDA is signed.If you are interested to get the SDK, Michael will check your purpose and your qualification in your letter.If you pass the verification,he will contact with you. Thanks.
Can I see the image on Pocket PC or Windows Media Player? Pocket PC
Please download and install the viewcommander from http://www.ivimg.com/products/vcmobiledownload.htm
Windows Media Player
Please install our proprietary software Direct Show Filter.
I want to customize my home page and insert the video on my web site.How do I do it? Suggest you to use our ActiveX SDK to try it out first. You can visit our web site then register in the left side and visit Support->SDK to download 2000/3000/6000/7000 ActiveX SDK VitaminCtrl. The SDK includes software in VitaminCtrl\lib\VitaminDecoder, which can be installed on your PC. Installation program contains ActiveX control (.dll), the cab file, the sample page to host the cab file. There should be example HTML code for your reference.
What is the difference between High-Profile SDK and Main-Profile SDK? High Profile SDK contains two ActiveX Controls. The ActiveX Control is based on Microsoft Component Object Model (COM) that is used to denote reusable software components. There are mainly two parts in the High Profile SDK, one is Vitamin control and the other is MediaPlayback.
You can program with VB, Visual C++ and C# to reuse the controls. The main purpose of Vitamin control is to connect to the VIVOTEK Network Cameras or Video servers and display live video and audio after they’re decoded. Users can also record the video data using the control. The other one is MediaPlayback who can playback the recorded video and audio data from the database. The database can be recorded by ST3402 or by Vitamin control. The High Profile SDK is written with Main Profile SDK that is a suite of C library. We provide an easy and fast way to the development the software using ActiveX controls, therefore the flexibility becomes lower.
With the Main Profile SDK, you need to write many functions by your own, like getting connected with the streaming server (inside the Network Camera or the Video Server) and requesting the media data from the server. You can decide to decode or not decode the video or audio by your own, then display the video and audio with your favorite method and timing. High profile SDK is a special application written by Main Profile SDK.
Recording and Video Clip
How to do recording? 1. There are 4 ways to do recording and it depends on what model of camera you use. 1) For all models, you can use our bundled software to do recording. For 2000 series product, you should have ST2202 or ST2403; for 3000, 6000, 7000 series products, you should have ST3402. Please download the quick guide-1 for recording in ST3402.
2. If you use IP7000 series camera, you can use the vide clip event to do recording. Please refer to quick guide-2, which takes PT7137 for example. (Suite to IP7137/IP7135/PT7137/PT7135) Or to refer to the quick guide-3, which takes IP7138 for example. (Suite to IP7138/IP7139/IP7151/FD7131/VS7100)
3. If you use IP7138/VS7100, you can "Recording" function to do the recording. Please refer to the quick guide-4, which takes IP7138 for example.
4. If you use IP7138/VS7100, you can record the video directly from the Plug-in. Please refer to the quick guide-5, which takes IP7138 for example.
Why can’t I playback *.mp4 files even I use QuickTime player? Please check the version of your QuickTime player first. If you are using QuickTime 7.2 version and using AMR as your audio codec, please change the *.mp4 file name to *.3gp. The following is the "file format vs. players" list:
MPEG4+AAC
- .mp4 supports QuickTime, RealPlayer, VLC player
- .3gp supports QuickTime, RealPlayer, VLC player
MPEG4+AMR
- .mp4 supports RealPlayer, VLC player (only video)
- .3gp supports RealPlayer, VLC player (only video), QuickTime
MJPEG+AAC
- .mp4 supports VLC player
- .3gp supports VLC player
MJPEG+AMR
- .mp4 supports VLC player (only video)
- .3gp supports VLC player (only video)
Why can’t I playback the video clip sent to FTP server? It maybe due to the low network bandwidth.
Please adjust the video size to smaller and use "constant bit rate =128Kbps or lower value" (in Audio and Video page) to suit to your network bandwidth and try again.
What is the bandwidth requested for double size and 20 FPS? The bit rate is involved with audio and video setting and the complexity of image. Please download the Calculator.exe tool.
The "Calculator.exe" is used to obtain the values of frame rate, video bit arte and audio bit rate of server.
The user can use the information for bandwidth evaluation and network deployment.
Network
How to get the IP address of the Video Server or IP camera? At first you can use our Installation Wizard to get the IP address of our products and connect to them and you can download it. If it doesn’t work, you have to refer the following.
1. Your Network environment has DHCP service:
Please restore your camera to factory default settings first, and then use Installation Wizard to find its IP address.
2. Your Network environment does not have DHCP service:
* If you are using 2000, 3000, 6000 series and IP7137/IP7135/PT7137/PT7135 cameras, Please follow the under steps:
- Restore your camera to factory default settings.
- Connect your camera to your PC directly by a cross-over line directly. If you do not have a cross over line, please refer to the following picture to connect your camera to PC:
- Set IP address of your PC to be 192.168.0.100
- Power on your camera.
- Open an Internet Explorer and type 192.168.0.99 to connect the camera.
If you are using our new product such as IP7138/IP7139/FD7131/VS7100… etc, no matter your network environment is what, you can always find the camera by Installation Wizard II with the IP address 169.254.x.y.
And then, please double click the camera found by Installation Wizard II or directly type the IP address to your Internet Explorer URL box to access your camera (you do not need to change your PC’s IP address). After access your camera, please go to "Network" page to configure proper network settings.
How can I set up my camera over Internet? Please try the following steps:
1. Restore the camera to factory default settings. Please refer to the link for how to restore this camera.
2. Connect your camera to the router, and use Installation Wizard to find the IP address of your camera in LAN. You can refer to the following picture to set up your equipments:
3. If the LAN IP address of your camera is 192.168.2.10, please forward some ports for 192.168.2.10 in the router side:
* If your camera is 6000 series, please forward
- HTTP port 80
- UDP audio channel port 5002
- UDP video channel port 5003
* If your camera is 7000 series, please forward
- HTTP port 80
- RTSP port 554
- RTP port for audio 5556
- RTCP port for audio 5557
- RTP port for video 5558
- RTCP port for video 5559
* If your camera is 3000 series camera, please forward
- HTTP port 80
- Control channel port 5001
- Video channel port 5003
- Audio channel port 5002
4. Find the WAN IP address of your router, for example, if the WAN IP is 203.67.124.123, and then please open an IE and input URL http://203.67.124.123 to connect your camera via internet. Please refer to the file BELKIN router for 7000 or BELKIN router for 6000 to configure your router.
The image is black and I need to use the HTTP protocol to get the image. But I can get picture by using snapshot when the image is black. Why? Reason: You didn’t forward the ports of network page of the camera on your router. Solution: You have to forward your ports for your camera on your router. The following example is the default port numbers of our products.
* If the model of the camera is 6000series,the numbers you have to forward as below;
- HTTP port 80
- UDP audio channel port 5002
- UDP video channel port 5003
* If the model of the camera is 7000series,the numbers you have to forward as below;
- HTTP port 80
- RTSP port 554
- RTP port for audio 5556
- RTP port for video 5558
* If the model of the camera is 3000series,the numbers you have to forward as below;
- HTTP port 80
- Control channel port 5001
- Video channel port 5003
- Audio channel port 5002
When to use the "Port Forwarding"? What is "Port Forwarding"? If you don't want to forward port on the router manually, you can enable the "UPnP port forwarding" in the network page of the camera to forward the port on the router directly. (Note that your router has to have "UPnP" function as well)
"Port Forwarding" function will detect and map the port numbers of Network page with the router to see if they are already used by other devices or not.
If the camera detects that there are no conflicts with the ports in the router, then it will forward the ports in the router directly.
If the camera detects that the ports have been used for other devices, in the network page, it will show "red prompt" suggest which port number you have to change to (for 3000, 6000 series and IP7137/IP7135/PT7137/PT7135 cameras) or it will automatically change the port number.
After you changed the port numbers, you can access the camera by using http:// :
I can not connect to my camera what support 3G via my 3G mobile phone. You have to check the following settings on your camera.
1. Please make sure that your camera is 7000 series camera.
2. The view mode is set to "mobile viewing" on the Audio and Video page.
(video size is 176x144/176x120,Max frame rate is 5,Constant bit rate is 40kbps,audio type is GSM-AMR)
3. You have to disable RTSP authentication on the Network page.
4. IYou have to forward the HTTP port 80, RTSP port 554,RTP port for audio 5556,RTCP port for audio 5557,RTP port for video 5558,RTCP port for video 5559 of your camera on the router.
5. You can access the camera with rtsp:///live.sdp
How to use PPPoE? I can not get IP address of my camera after I used the PPPoE . Why? The following steps are the correct procedures.
1. Set up your camera in the LAN or connect to your PC by a cross-over line
2. Configure the valid settings of the SMTP server or FTP server on Email and FTP page.
3. Configure the valid settings (user name) of PPPoE connection on network page.
4. Click save , the camera will connect to internet via PPPoE after it booted.
5. The Email or FTP will receive a system log file contains the IP address of the camera.
6. Check the system log and find the IP address of this camera.
7. You can connect to the camera with the IP address.
What is the difference between fixed quality and constant (fixed) bit rate? Which one is better for me? As you know, in our products you can select constant (fixed) bit rate to control the amount of the video stream data per second. If you select fixed quality, the amount of video stream data would be floating depending on the motion in the video. (From 1Kbps~300Mbps) Fixed quality uses a higher bit rate during fast motion scenes and a lower bit rate during slow motion scenes. Constant (fixed) bit rate means a constant bit rate must be used. The available bandwidth is fixed, like videoconferencing delivered on channels with fixed bandwidth. So you may lose some images during fast motion scenes.
If I want to set up the camera on Internet, which port number should be forward other than the HTTP port number 80? The following steps are the correct procedures.
- 2000 series: no audio, need HTTP port, default is 80.
- 3000 series: audio/video, need audio/video/control/HTTP port, default is 5001/5002/5003/80.
- 6000 series: audio/video, only HTTP port is needed (default is 80), but also can use UDP mode therefore 5002/5003.
- 7000 series: audio/video/rtsp, need HTTP/RTSP port number, default is 80/554.
What is the default IP address of our products? Regarding the 6000series,3000series,and 2000series, their default IP address is 192.168.0.99. If you have three our products, their IP address will be 192.168.0.99,192.168.0.100,192.168.0.101.Regarding the 7000series and our new models, their default IP address is 169.254.X.X that can be connected by your computer in any network address.
How can I pass audio and video at 80 port if the firewall in my office can allow HTTP only? Most office has setup firewall to filter packets other than 80 port, the default HTTP port, and the public IP address is shared by multiple workstations. That's why there are many methods used in VoIP, instant messenger, file exchanger to bypass this rule for communication.
Our 3000 series products need one port for video, one port for audio and the other port to control the handshake and synchronization. If users can only use HTTP mode, there is video only transmitted via HTTP. To utilize HTTP port for general web data and such heavy multimedia content may make network administrator unhappy. They cannot separate either one for best management. However, users have to solve multiple servers located inside the firewall. That needs NAT support. NAT should have port mapping for different private IP address to one public IP address.
Motion Detection
How do I set up the "Motion Detection "settings and what is the specific relation between "Sensitivity" & "Percentage"? There are two parameters in the motion detection settings: Threshold and Percentage. Pixel difference between two continuous images are calculated and compared to the parameter value "threshold." If the difference is larger than the threshold, this pixel is marked as "alerted". The processes will be done for all pixels in the motion detection window.
A higher sensitivity will detect slow movement more easily while a low sensitivity will only detect fast movement.
If the percentage of the "alerted" pixels is larger than the parameter value "percentage," the window will be indicated as motion occurred. A low percentage will detect objects that are smaller relative to the window size and a high percentage will only detect objects that are larger relative to the window size.
In the example, the pixels that are different from the first image and the second image are found (highlighted boxes). Each of these pixels is compared with their corresponding pixel in the other image and if the difference between the two pixels is greater than the chosen threshold, which in this case is 30%, the pixel is marked as "alerted." If more than the chosen percentage of pixels are "alerted," or in this case 30%, motion detection will be triggered. (Sen and Per.bmp)
How to get the snapshot from the camera when motion detection? Before use the FTP or email to get the snapshot, you have to add the motion windows.
1. Go to Motion Detection page and add a motion window. Remember to check the "Enable motion detection" item.
2. Go to the Application page; check the schedule for when you want to send snapshots, and choose Motion trigger and send snapshots by email.
Different models has different interface of the Application page, you have to check the Application page.
How do I restore factory default setting? There is a button in a hole on the case of the camera (varies from model to model) that is used to reset the system or restore the factory default settings. Sometimes resetting the system sets the system back to normal state. If the system problems remain after reset, please restore the factory settings and install again. Different model have different ways to restore default settings because the LED is different.
Steps:
- Find a probe (like a paper clip) to click the reset button inside the reset hole.
- Hold the button down for a few seconds.
- While you're holding down the button, the LED will go to POST (power on self test). Wait for the self-diagnostic to run twice.
- You can release the reset button and set up the camera by using the Installation Wizard again.
- The following is a film that shows you how to restore default settings.
Installation
I cannot install the Video Server or Network Camera. 1. Reason: The power is not plugged. Solution : Please check the power is plugged correctly.
2. Reason: The network does not work. Solution : Open a DOS prompt and type "PING" 127.0.0.1" to see if any response is back. If not, his or her network has problem.
3. Reason: The IP is invalid. Solution : Open a DOS prompt and type "PING Assigned IP Address " to see if any response is back. If yes, please
I cannot find Video Server or Network Camera after rebooting. 1. Reason: The assigned IP is not fixed. Solution :
- Launch the IP Installer or installation wizard again
- Check the "Use this IP whenever system boots" option. Use can type "PING" command to awaken IP.
2. Reason: Enable the "Reset network at next boot" option in network page of configuration. Solution : Uncheck this option before reboot.
3. Reason: User forgot the IP Address. Solution : Execute the factory setting. Please refer to the user manual to review the detail information
I cannot use IP Installer to find the Video Server or Network Camera. 1. Reason: The power is not plugged. Solution : Please check the power is plugged correctly.
2. Reason: Does not select the unit you want to install. Solution : Select the MAC address of the product in IP Installer like following.
3. Reason: The Network does not work Solution : Open a DOS prompt and type "PING" 127.0.0.1" to see if any response is back. If not, the network has problem.
4. Reason: The IP is invalid. Solution : Open a DOS prompt and type "PING Assigned IP Address " to see if any response is back. If yes, please switch other IP instead. 5.Reason: Multiple networks with the same address installed in users' PC or notebook Solution : Open a DOS prompt to run IPCONFIG to list all network interface and see if any conflict among those network interfaces. In such case, change the sub-network/IP addres of unused network or just remove it.
What is the error number shown on IP Installer when installing the server? 1. Reason - 10048 Solution :
- Check the IP address of your PC conflicts with others . It most often happens to Windows 2000 bundled such services. Installer needs 68 and 69 ports to perform DHCP functions to get reference networ k settings.
- Check the port number used by DHCP service is used by other services in your PC.
2. Reason - 10065 Solution :
Check if IP address you assigned cannot be seen from your PC. You have better to assign a valid IP address in the same subnet with your PC. If your OS is Windows XP , this problem may happen by using the Installer. The reason may be the users enabled firewall settings. Please check the Control Panel->Network->Property->Advanced setting for firewall and disable it.
I forgot the password of my video server/network camera, what should I do? We are sorry you might need to reset the device to make it back to its default settings. You can achieve that purpose by using a probe to click the reset button inside the reset hole for a while. Once the LED shows POST after two iterations, you can release the reset button and using the default password to login again.
Why cannot I see any image though I think the configuration is done well? Since it is multi-channel software, we let users decide which channel to display in which window of which layout. Therefore users can notice the channel number, not the light bulb, will turn into blue to indicate the channel has been setup. Then users have to drag the channel number into the desired window and drop to show the image. The demo clip will show how to perform the procedures. Tell users to notice the cursor.
What is the passive mode of FTP? Normally, when you connect to an FTP site, the site establishes the data connection to your PC (the client). However, if the site allows passive transfers, you can have your PC establish the data connection. This is useful in some network environment protected by firewall or proxy.
How to differ Video Server or Network Camera from DVR products? The answer depends on what weighs more in your thought. If the customers look for the DVR solution, the proposed system should be the best C/P one with the best performance. After all, no one can compete with the titanic industry of PC. However, even though more and more DVR have network capability, the design concept does not come from networking, and there mote application is our advantage.
With add-on cards, the single PC can easily build a security system. However, simplicity limits the flexibility. It is hard to build a surveillance network with such systems. Image the general intranet applications that is composed by several control centers and tremendous network cameras. All points have different requirements and are connected via various network. The cost will be folded dependent of the surveillance points if you use the add-on card solution. Not mention about the complicated software to handle all components. But if the application is composed by control software running on control centers and standalone, stable network cameras or video servers, system integrator can easily and quickly build the whole system. And that's most system integrators doing now.
If you have some cases on hand, you can estimate the total price to see which one most suitable. But, don't forget the flexibility and expansibility.
How can I make my homepage different? For 2000 serial:
Text mode: User can change the camera selections name shown on the home page. The string is limited to 14 characters or 7 double-byte characters in DBCS (Double Byte Character System). And if you want to change the host name , you have to go to System page and edit the Host Name filed. The string is limited to 38 characters and 19 DB characters. For the font color and background color , they are also changeable in Homepage Layout page.
Graphic mode : You can change the buttons of camera selections , logo and background image by FTP. For the detail information of uploading image from FTP, please refer to Customize Graphics in Homepage part in user's manual. Please note that if the logo and background image you like is over the size limit, you can put it on another web server and make a URL to link to the image. But if the camera selection image is over the size, it will not show up in the home page and the font color and background color are changeable too.
For 3000 serial :
User just can modify the logo , font and background layout. There is no camera selection button to choose. However , you can write your own page with a video window of Video Server only. Refer to the page source of main page or V ideo Embedded in Customers' Homepage in User's Manual for homepage writing. Here is an example for your reference. If users want to try it in their environment, copy the files in example folder and replace the IP address in SAMPLE.HTM to their own Video Server. Or if your Homepage Layout page has "Use the customized homepage" bos, please check this option to use "user.htm" uploaded by administrators from FTP instead of the default one. The other setting in homepage not affect the "user.htm".
I have a web site and I want to design my own homepage to replace the current one. I want to make it so anyone one can see the image from my website. How do I do it? The easier method is to embeded the camera’s plug-in into your website and this method only works on Internet Explorer.
Because each series camera has different plug-in, please choose the correct sample for your camera.
The following are the HTML samples, you can click one to download it.
- 2000 Series IP Camera:2K.html
- VS2403: VS2403.html
- 3000 Series IP Camera&Video Server: 3K.html
- 6000 Series Camera: 6K.html
- IP7131/2,IP7135/7,PT7135/7: old_7K.html
- Other 7000 Series Camera: new_7K.html
Please modify the content of the sample HTML to your settings. Thanks!
Because the Internet Explorer does not support this command and Firefox does not support plug-in, If you want to add your username and password into the command as http://root:password@60.248.39.149:1025/cgi-bin/control.cgi to avoid authentication when receiving streaming, the following is the alternative solution for 6000 and 7000 series cameras.
* 6000 Series: The following is the steps
1. Upgrade your camera to the latest firmware. (Download link)
2. Using Browser to send the URL command (http:///cgi-bin/admin/setparam.cgi?security.directmedia=1) to the camera. This command can set the parmeter as 1 to enable it.When it is enabled,you can get streaming and single snapshot without authorization.
3. Using a download application(ex.flashget or etc...) to download the link: http:///VatDec.cab . After you get the file VatDec.cab,please put it on your HTTP server.
4. Afterward,you can use the following sample HTML code to meet your requirement.
The IP address 111.111.111.111 and 123.123.123.123 are just example.
Please change 111.111.111.111 to the public IP address of your HTTP server.
Please change 123.123.123.123 to the public IP address of your Camera.
After entered correct value,please try it.
* 7000 Series
1. Because it uses standard RTSP protocol, we provide a sample HTML by using Quicktime Player to view the streaming without any authorization.
2. Please view the MPEG4 streaming instead of Motion-JPEG from the camera and disable the RTSP authentication in the Network Page of the camera.
3. IE sample: quicktime_ie.html
4. Firefox sample: quicktime_firefox.html
5. But there are some restrictions when using quicktime. If your client is behined the NAT, you should change one setting on quicktime player. Please refer to quicktime.pdf
The other method is using our HighProfile SDK to integrate our cameras into your website. Please find the information from http://www.vivotek.com/ezUserManager/members/
After you install the VitaminDecoder.exe, you can find the VitaminCtrl HTML sample in the folder.(Default folder as C:\Program Files\Vivotek\VitaminCtrl\cab)
How to get streaming directly without authorization? Because the Internet Explorer does not support this command and Firefox does not support plug-in, If you want to add your username and password into the command as http://root:password@60.248.39.149:1025/cgi-bin/control.cgi to avoid authentication when receiving streaming, the following is the alternative solution for 6000 and 7000 series cameras.
* 6000 Series: The following is the steps
1. Upgrade your camera to the latest firmware. (Download link)
2. Using Browser to send the URL command (http:///cgi-bin/admin/setparam.cgi?security.directmedia=1) to the camera. This command can set the parmeter as 1 to enable it.When it is enabled,you can get streaming and single snapshot without authorization.
3. Using a download application(ex.flashget or etc...) to download the link: http:///VatDec.cab . After you get the file VatDec.cab,please put it on your HTTP server.
4. Afterward,you can use the following sample HTML code to meet your requirement.
The IP address 111.111.111.111 and 123.123.123.123 are just example.
Please change 111.111.111.111 to the public IP address of your HTTP server.
Please change 123.123.123.123 to the public IP address of your Camera.
After entered correct value,please try it.
7000 Series
1. Because it uses standard RTSP protocol, we provide a sample HTML by using Quicktime Player to view the streaming without any authorization.
2. Please view the MPEG4 streaming instead of Motion-JPEG from the camera and disable the RTSP authentication in the Network Page of the camera.
3. IE sample: quicktime_ie.html
4. Firefox sample: quicktime_firefox.html
5. But there are some restrictions when using quicktime. If your client is behined the NAT, you should change one setting on quicktime player. Please refer to quicktime.pdf
How many users are allowed to connect Video Server or Network Camera at the same time? - 2000 series: Allow 20 users
- 3000/6000 series: Allow 10 users.
- 7000 series: It depends on what video codec & video size you are using:
- MPEF-4 mode: 10 users. (No matter what video size you are using)
- JPEG node:
176x144/320x240/640x480 allow 8 users
800x600/1280x1024 allow 2 users
How to let users view the video of 3000 and 6000 series and IP7137/IP7135/PT7137/PT7135/IP7131/IP7132 cameras on Linux or MAC? 3000, 6000 series and IP7137/IP7135/PT7137/PT7135/IP7131/IP7132 products do not support Linux and Mac OS.
But we provide you an alternative method to get the images on Linux and Mac.
The following are the procedures :
1. Change the contents of "snapshot_other.txt" to your settings.(refer to "others.jpg")
2. Change the file format of "snapshot_other.txt" to "snapshot_other.html".
3. Use the Internet Explorer to open the "snapsho_other.html".
As for IP7138/IP7139/IP7151/IP7152/FD7131/IZ7151 and the later products, you can use Firefox to view the video on MAC and Linux by using server push (JPEG mode). We also provide you the html to get the snapshots continuousely: snapshot38.txt and refer to 38.JPG
How do I use Safe100? 1. Choose safe100 and read the Legal Agreement.
2. Choose Agree to go to the next page.
3. Check "Enable DDNS." Fill in an email address and host name. Please fill in a useful email account. The host name is the domain name, which you want to use to connect with the camera.
4. Fill in the key and confirm key. (You may use any combination of numbers and characters.
5. Click "Register" button.
6. You can see the message " [Register] Starting to register, please wait a minute." in the DDNS Message box when you are waiting.
7. If registration is successful, you will receive the message "[Register] Register successfully. Your account information has been mailed to registered e-mail address. "
8. Please click" copy" to copy all settings to the DDNS form.
9. Please click "save" to save the changes.
If you have problem, please refer to Example-1 which takes PT7137 for example. Or you can refer to Example-2 which takes IP7138 for example.
What are the difference between DMIP and DDNS? DMIP utilizes standard File Transfer Protocol (FTP) to upload Ip address to a designated file server. This allows IP address of the GV System to be transferred to the file server periodically. You can now logon to the file server instead of GV System, file server will further redirect WebCam viewer to the GV-System.
What is Dynamic DNS (DDNS)?
The Dynamic DNS is a small application that allows GeoVision user to register a domain name that always points to their GV-System. The DNS Client will update GV-System's IP address to DNS server every 10 minutes. Therefore, even if you are using dynamic IP, you can still locate your GV-System by using the registered domain name.
Dynamic DNS supports Windows 2000, XP and Server 2003 only . DNS Client will not support Windows 95/98 or ME.
Dynamic DNS uses port: 80 to upload IP address over the Internet. If your GV-System is connected behind a router or firewall, please make sure port: 80 are open. Dynamic DNS will only upload Global IP addresses. If your GV-System is using virtual IP port mapping should be done first.
In conclusion, for the DMIP usage, you need either build up a file server or use Geovision file server to upload your IP address and then find your IP in the list to make a connection. On the other hand, the Dynamic DNS is for a user who can register a domain name and which allows clients connect to the GV-system without complex steps. Therefore, we strongly recommand customers to use Dynamic DNS for further connection between GV-system and client PC.
How to apply for free DNS (Domain Name) from GeoVision? • Go to "Windows / Start / Program / DDNS/" then run DNS Client.exe to bring up DNS Client dialog box. Click ��Register�� and the Dynamic DNS register page will appear.
• Input a username in the Username field. Username can be up to 16 characters. Username will accept "a ~ z", "0~9", and "-", but will not accept space or "-" as the first character.
• Input a password in the Password field. Passwords are case-sensitive and must be at least 6 characters. Input the password one more time in the Re-Type password field for confirmation.
• In "Word verification", enter the code within the box. In this example, the code you should enter is "im44". Word verification is not case-sensitive.
• Press the [Send] button and the system will display the following message if registration complete successfully.
• User may then access the GV server hosted network service using the registered domain name.
Connection
Why the IE browse cannot connect to the server after successfully installing? 1. Reason: The Plug-in is not correctly installed. Solution : Please lower the security level of IE link the following picture marked.
2. Reason: The HTTP Port is not assigned in URL. Solution : Type " http://assigned:HTTP Port " , such as http://192.168.0.100:8080 in URL.
3. Reason: Forgot the HTTP port. Solution : Download the config.ini file from FTP like following steps: Please note that 192.168.0.203 is an example.
How can I pass audio and video at 80 port if the firewall in my office can allow HTTP only? Most office has setup firewall to filter packets other than 80 port, the default HTTP port, and the public IP address is shared by multiple workstations. That's why there are many methods used in VoIP, instant messenger, file exchanger to bypass this rule for communication.
Our 3000 series products need one port for video, one port for audio and the other port to control the handshake and synchronization. If users can only use HTTP mode, there is video only transmitted via HTTP. To utilize HTTP port for general web data and such heavy multimedia content may make network administrator unhappy. They cannot separate either one for best management. However, users have to solve multiple servers located inside the firewall. That needs NAT support. NAT should have port mapping for different private IP address to one public IP address.
How many users are allowed to connect Video Server or Network Camera? - 2000 series:Allow twenty users.
- 3000/6000 series:Allow Ten users.
Allow more users to receive periodic snapshots refreshed in seconds automatically. Since it is intended for security or real-time surveillance, too many users will share the bandwidth and make video refresh slowly.
What is multicast? Is it for multiple users use? I would like to talk about what is multicast before talk about how to use Multicast with VIVOTEK camera. Multicast is a one-to-many transmission technology. It's an efficient way to deliver a single stream of live data to, in theory, unlimited number recipients at the same time. Instead of sending 1000 streams of information to 1000 users, it sends only one stream of audio, video, or data. The single stream will then be delivered to unlimited number of users via dedicated multicast routers dispersed throughout the Internet.
So if you enable multicast item on Network page of the camera, which means the camera support multicast. Anyone in the same local area network can choose to use multicast method to link to the camera. You can just go to the client settings page and choose multicast for protocol options.
What is the difference between UDP protocol, TCP protocol, and HTTP protocol? The stability is HTTP >= TCP > UDP and the requirement of network bandwidth is HTTP >= TCP > UDP. You can depend on your network environment to choose UDP, TCP or HTTP.
And we design a "protocol rolling" function to change your protocol automatically from UDP to TCP or from TCP to HTTP in case your network bandwidth is not stable.
Besides, if you do not forward the TCP/UDP port on your router for the camera, the protocol will be changed to HTTP protocol automatically when you access the camera via Internet from outside.
What can I do if I forget the password of the camera? There is a button in a hole on the case of the camera (varies from model to model) that is used to reset the system or restore the factory default settings. If you forget the password of the camera, please restore default setting.
Steps:
1. Find a probe (like a paper clip) to click the reset button inside the reset hole.
2. Hold the button down for a few seconds.
3. While you're holding down the button, the LED will go to POST (power on self test). Wait for the self-diagnostic to run twice.
4. You can release the reset button and set up the camera by using the Installation Wizard again
How do I restore factory default setting? There is a button in a hole on the case of the camera (varies from model to model) that is used to reset the system or restore the factory default settings. Sometimes resetting the system sets the system back to normal state. If the system problems remain after reset, please restore the factory settings and install again. Different model have different ways to restore default settings because the LED is different.
Steps:
1.Find a probe (like a paper clip) to click the reset button inside the reset hole.
2.Hold the button down for a few seconds.
3.While you're holding down the button, the LED will go to POST (power on self test). Wait for the self-diagnostic to run twice.
4.You can release the reset button and set up the camera by using the Installation Wizard again.
5.The following is a film that shows you how to restore default settings.
When I activate patrol for my PZ6122, the camera goes to each point but does not loop. It stops after the first round. Any ideas? Our camera can't pan or patrol continuously. It can pan/tilt only in manual mode because of the mechanism. The mechanical design for PT/PZ is quite different from a dome camera. The dome camera uses a belt and the motor system to rotate, while the PT/PZ uses gears.
The PT/PZ does not support continuous patrol but we have a new speed dome product that does. There is a way for the camera to patrol continuously, but the user will need to write a program to do this. Simply loop the following URL, which will rotate the camera. Try to use URL "http:///cgi-bin/camctrl.cgi?auto=pan"
The SD6122V has a "Patrol" and a "Cruise" button. What is the difference between these two functions? How do I set "Cruise" in the Camera control page? Cruise
To use the cruise function, first click the "Start" button, the user will have up to 100 seconds to control and record the movement of the camera. Clicking the "End" button will stop the session. Finally, the "Cruise" button will make the camera rotate the path of the saved session.
Patrol
To use the patrol function, the user needs to first set the preset location for the camera to follow. Clicking the patrol button will make the camera move between the locations. The main difference between a patrol and cruise path is that a cruse path is generally smoother.
How do I use Safe100? 1. Choose safe100 and read the Legal Agreement.
2. Choose Agree to go to the next page.
3. Check "Enable DDNS." Fill in an email address and host name. Please fill in a useful email account. The host name is the domain name, which you want to use to connect with the camera.
4. Fill in the key and confirm key. (You may use any combination of numbers and characters.)
5. Click "Register" button.
6. You can see the message " [Register] Starting to register, please wait a minute." in the DDNS Message box when you are waiting.
7. If registration is successful, you will receive the message "[Register] Register successfully. Your account information has been mailed to registered e-mail address. "
8. Please click "save" again to keep the settings on DDNS & UPnP.
Why does the camera ask me the user name and password after I have restored default settings or reset the camera? Some of our products have a default password. The default root password is the 12 digit (upper case) MAC address, for example, 0002D 100337A . The user name is root. Try to use the MAC address to log in to the camera. Notice the capital letter. You need to use default password when you access the following models for the first time.
- 2000 series: VS2101, VS2402, IP21X1, IP21x2.
- 3000 series: VS3100P, VS3102, IP31X1.
The people in front of the camera cannot hear my voice when I use two way audio. Why? Before using two way audio, make sure your camera has connected with the speakers and the microphone. After that, go to the Client settings page to see which talk button control style you chose. Toggle or Push?
If you chose Toggle, this means you must click once before talking. Clicking again will disable voice input.
Push means push to talk. When you want to talk, you have to hold down the button. If you release the button, the function will disable.
What is multicast? Is this for multiple camera use? I would like to talk about what is multicast before talk about how to use Multicast with VIVOTEK camera. Multicast is a one-to-many transmission technology. It's an efficient way to deliver a single stream of live data to, in theory, unlimited number recipients at the same time. Instead of sending 1000 streams of information to 1000 users, it sends only one stream of audio, video, or data. The single stream will then be delivered to unlimited number of users via dedicated multicast routers dispersed throughout the Internet.
So if you enable multicast item on Network page of the camera, which means the camera support multicast. Anyone in the same local area network can choose to use multicast method to link to the camera. You can just go to the client settings page and choose multicast for protocol options.
The SD6122V has a "Patrol" and a "Cruise" button. What is the difference between these two functions? How do I set "Cruise" in the Camera control page? Cruise
To use the cruise function, first click the "Start" button, the user will have up to 100 seconds to control and record the movement of the camera. Clicking the "End" button will stop the session. Finally, the "Cruise" button will make the camera rotate the path of the saved session.
Patrol
To use the patrol function, the user needs to first set the preset location for the camera to follow. Clicking the patrol button will make the camera move between the locations. The main difference between a patrol and cruise path is that a cruse path is generally smoother.
When I activate patrol for my PZ6122, the camera goes to each point but does not loop. It stops after the first round. Any ideas? Our camera can't pan or patrol continuously. It can pan/tilt only in manual mode because of the mechanism. The mechanical design for PT/PZ is quite different from a dome camera. The dome camera uses a belt and the motor system to rotate, while the PT/PZ uses gears.
The PT/PZ does not support continuous patrol but we have a new speed dome product that does. There is a way for the camera to patrol continuously, but the user will need to write a program to do this. Simply loop the following URL, which will rotate the camera. Try to use URL "http:///cgi-bin/camctrl.cgi?auto=pan"
Audio and Video
The people in front of the camera cannot hear my voice when I use two-way audio. Why? Before using two-way audio, make sure your camera has connected with the speakers and the microphone. After that, go to the Client settings page to see which talk button control style you chose. Toggle or Push?
If you chose Toggle, this means you must click once before talking. Clicking again will disable voice input. Push means push to talk. When you want to talk, you have to hold down the button. If you release the button, the function will disable.
How to calculate the bite rate or the bandwidth? The bit rate is involved with audio and video setting and the complexity of image. Please download the Calculator.exe tool. The "Calculator.exe" is used to obtain the values of frame rate, video bit arte and audio bit rate of server.
The user can use the information for bandwidth evaluation and network deployment.
What is Flickless? It means fix the electronic shutter speed to decrease color rolling on the camera. The 1/100 is used for PAL and the 1/120 is used for NTSC.
What is the AV output difference between PT31x2 and PZ61x2? For PZ, AV output is for two-way audio. The camera supports a built-in microphone or an external microphone and speakers. You can also connect a microphone and speakers to the client side, such as to a PC or a notebook. For PT, the AV output is for audio and video. You can use an AV cable to connect the PT camera with a PC or a monitor.
What is the different between the AAC and GSM/AMR? Advanced Audio Coding (AAC) is an audio compression standard that has evolved from MPEG2 - Layer 3 (MP3). AAC improves upon MP3 by using better filtering methods, noise shaping and quantization resolution to produce higher quality audio files at lower bit rates.
AAC is designed for use within digital broadcasting systems. With its ability to support sample rates from 8-128 KHz, it is the future of audio in multimedia.
GSM/AMR is an audio standard widely used for audio in GPRS and W-CDMA networks. The Global System for Mobile (GSM) Adaptive Multi-Rate (AMR) voice coder is defined in the ETSI GSM 06.90 specification. The Adaptive Multi Rate (AMR) speech codec is the default speech codec for GSM 2+ and WCDMA third generation wireless systems.
GSM-AMR is based on Algebraic CELP (ACELP) and operates at eight bit rates ranging from 4.75 Kbps to 12.2 Kbps. It is developed to preserve high speech quality under a wide range of transmission conditions.
The AMR codec is designed with a voice activity detector (VAD) and generation of comfort noise (CNG) parameters to reduce the number of transmitted bits and packets during silence periods.
The people in front of the camera cannot hear my voice when I use two way audio. Why? Before using two way audio, make sure your camera has connected with the speakers and the microphone. After that, go to the Client settings page to see which talk button control style you chose. Toggle or Push?
If you chose Toggle, this means you must click once before talking. Clicking again will disable voice input.
Push means push to talk. When you want to talk, you have to hold down the button. If you release the button, the function will disable.
Why can't I hear the audio from the camera? Check the following items first.
1. Make sure you didn’t check the "Mute" item on the Audio page or the Network page.
2. Make sure you forward the Audio control port number, such as 5002 on your router, if you are accessing the camera via Internet.
3. Check your Client settings page of the camera; make sure you didn’t disable Audio.
If I want to use two way audio, which microphone and speaker can I use? There are many microphone types. Our cameras only support condenser and dynamic microphones. It is best if the microphone and speaker’s accord with the following specs.
External Microphone interface: 3.5mm stereo type jack,
* TIP/RING (L/R): signal (10mV ~ 100mV) with 3.3VDC bias (max 1mA)
* Sleeve: Ground
* Input impedance: 75ohm
* Suggested microphone: Condenser (Electret) microphone
AV out Interface: 3.5mm stereo type jack
* TIP (L): line-level audio signal (max 0.9Vrms)
* RING (R): composite video signal (1Vrms)
* Sleeve: Ground
* Output impedance: 100ohm
What is the difference between fixed quality and constant (fixed) bit rate? Which one is better for me? As you know, in our products you can select constant (fixed) bit rate to control the amount of the video stream data per second. If you select fixed quality, the amount of video stream data would be floating depending on the motion in the video. (From 1Kbps~300Mbps) Fixed quality uses a higher bit rate during fast motion scenes and a lower bit rate during slow motion scenes.
Constant (fixed) bit rate means a constant bit rate must be used. The available bandwidth is fixed, like videoconferencing delivered on channels with fixed bandwidth. So you may lose some images during fast motion scenes.
How to use "White light" of FD7131? You have to go to Application page to create one event with "Action"=Turn on flash LEDs for "x" seconds, and then FD7131 will turn on its white light while the trigger condition is matched. Besides, please especially note that there are 2 selections in System page for Whit light use:
1. Turn on the white light LED for triggered events.
2. Only turn on white light LED in low light condition.
3. Means whenever the trigger condition is matched, FD7131 will flash its white light.
4. Means only under low light condition, when the trigger condition is matched, FD7131 will flash its white light.
Accessories
CF card support list for IP7138/IP7139 We suggest users to use at least 1 GB CF card on IP7138/IP7139. Here is the CF card list:
* ADATA,Turbo 266X, 4GB
* Apacer,150X, 1GB
* Transcend 1GB, 2GB, 4GB
* Transcend, 80X, 1GB
* Transcend, 120X, 4GB
* Transcend, 120X, 8GB
* SanDisk,UtraII,2GB
* SanDisk,UtraII,8GB
How to use a 3G phone to view the camera? First, please note that you have to use our 7000 series products, because only they support RTSP protocol so that you can use 3G phones to view them. Please follow the under steps to make it work:
1. Please set up your camera on the Internet first. For how to set up the camera on the internet.
2. On camera side, please check the settings:
1. For IP7137/IP7135/PT7137/PT7135, please check:
a. Disable "RTSP authentication" in "Network" page.
(Because most players in 3G phone do not support RTSP authentication, so you have to disable it.)
b. Choose"Configure for mobile viewing" in "Audio and video" page.
(Because the 3G network bandwidth is limited, you can't use too large video size or you will get nothing on your cell phone.)
c. Please make sure that you use "554" as your RTSP port in Network page.
(Because most ISP and players do not allow or support port number other than 554 to let RTSP streaming go through.)
2. On 3G phone sides,
a. Please use the players not browser in it. (Such as realplayer or any multi media players in it)
b. Please type URL in the player:
rtsp:///live.sdp
What is the 3GPP phone support list for VIVOTEK cameras? A Here is the 3GPP phone list:
Nokia: 3230, 6111, 6170, 6230, 6255, 6260, 6270, 6280, 6600, 6630, 6680, 7270, 7280, 7370, 7380, 7610, 8800, N70, N73, N80, N81, N90, N95-8G.
Motorola: A780, E770.
Sony Ericsson: K300i, K508i, K600i, K700i, K750i, K800i, P900i, S700i, W800i, W810i, W900i, Z520i, Z800i, Z1010.
Samsung: Z508
Since I can't use the browser and player in PDA to view my camera, what else can help me to do that? We provide 2 ways for you.
1. The first way:
You can use URL command to download the snapshot continuously. Please refer to the FAQ\Security\Q10 for the method.
2. The 2nd way:
We have developed PDA software for viewing camera; however, it only supports to use in LAN currently. The specification is as below;
a. Compatible with Windows PocketPC 2003 2nd Edition.
b. Only use in LAN.
c. Can't insert an individual camera.
d. Only work with 7000 series cameras.
e. Can't hear the audio of camera.
f. Only support view the stream1 of IP7138
The following steps:
a. Save the "HandyGenie" to your HDD of PC.
b. Unzip the file.
c. Install ActiveSync software on your PC (You can download ActiveSync software from Microsoft
web site)
d. Use a transmission line to connect the PDA to your PC.
e. On PC side, use ActiveSync to connect with PDA.
f. Please double-click the "setup.exe" directly on PC side to install "HandyGenie" to PDA; or copy the "HandyGenie.CAB" to the root directory of PDA and then click it to install.
g. After installed HandyGenie successfully, please go to Program files\Vivotek\HandyGenie,
click "HandyGenie" and then it will start to search the 7000 cameras in LAN. Please note that it only shows IP and MAC address.
h. Select the camera you want and press "Connect" button to connect.
How can I use iPhone to view VIVOTEK camera? 1. The Safari browser of the Iphone supports to receive the Motion-JPEG stream.
2. Our 7000 series cameras (except IP7135/IP7137/PT7137/PT7135/IP7131/IP7132)support Motion JPEG, so that the Iphone can view them.
The following is the steps when you want to use Iphone to view our cameras.
1. Set the video codec of the camera to MJPG instead of MPEG4.
2. Run the Safari browser of iPhone.
3. Enter the IP address of the camera into the URL field of the Safari.
Software
System has stopped recording and showing disk space low or recycle empty. The specific message is given when hard disk space is full.
To ensure continuous recording session, user should enable the recycle option under system configure (F9).
This may also be caused due to corrupted database files (*.db files located under GV folder) User should then close down all GeoVision related software and execute repair database utility from the Windows Start menu to update or rebuild the database files
Main system showing "No new entry will be added...the capacity" message The main system application will give out this message when there is not enough disk space left for system log to store the database files.
To solve the problem, please change the log storage location for system log under system log setting to a different partition or disk drive.
Webcam not starting up automatically? In version 8.0, the webcam server may not start up as configured under the start up section inside system configure.
This is a known issue and improvement has been made in version 8.01 and newer versions.
DSP option not showing up on Main System If you install a GV-Combo card (GV-1120/1240/1480), and there is no DSP overlay option in the configure menu, please check the followings:
1. Please make sure you updated DirectX 9.0 in the system.
2. Please make sure the VGA card supports directdraw.
3. Please check whether you enabled "Spot Monitor" function, enabling this function will disable DSP overlay in the main system.
Version 8.0 runtime error after 48 hours If a "Runtime Error" message pops up after running 48 hours using version 8.0, please then double check and make sure there is no space in the folder name. e.g: "C:\Program files\GV800"
If there is a space, please re-install GV-Series software to another folder without any space. e.g: C:\GV800
Another option is to upgrade your software version to 8.01 and later versions.
You may also upgrade to version 8.01 to solve the problem.
Requirement of running counter application? Before you can activate counter feature, please make sure that your capture card is capable of providing 7 fps (frames per second) or above on every video channel.
If the frame rate does not reach the minimum requirement, then the counter may miscount or gives out incorrect value.
GeoVision software supported modem models. GeoVision software currently supports modems (external serial modems only) using the following chipsets:
1. ZyXel chipset (external serial modem only)
2. Lucent chipset (external serial modem only)
B: The following models were also reported working well with GeoVision system.
1. ZyXel Omni 56k Modem
2. LEMEL MD-56k Modem
3. APOLLO External Fax Modem 56k
4. 56k Lucent External Modem (Computer Associates)
5. Aztech 56k External Modem
6. DSI (Digicon systems) DI3635-1 with Creative Modem
7. DSI (Digicon systems) DI5655 with Creative Modem
7. Pine Group FM-3711 Modem
8. Rockwell 6793 PCI Modem
9. Triplex Spade2 Dual Mode modem card (PCI card)
Noise problem after recording ? We suggest you to lower the settings on "Gain Control" and "Monitor Sensitivity" to under Camera/ Audio install in the GV Series main system.
Also, please double check the location of the microphone since sensitive microphone may also pick up a vast amount of environmental noise into the file.
Software gives out a "Direct draw overlay failed" message? This message indicates that the VGA card or its driver is unable to support the specific direct draw overlay function our software requires.
User may attempt on the followings:
1. Update the driver of the VGA card.
2. Update Microsoft Direct X to the latest.
3. Use another VGA card.
When direct draw overlay function is unable to the Main System software, functions such as DSP overlay, and full screen will not be made available in the software. The message however will not stop the software from running or recording.
Which software version do I need to support Windows Vista? ser requires at least GV-Series software version 8.12 or later versions to support Windows Vista.
Please be reminded only 32-bit version of OS is supported.
64-bit version of OS is not yet available.
PTZ functions supported by GeoVision Below is the link to view the chart.
*Adobe Acrobat Reader required!*
http://www.geovision.com.tw/english/faq/functions0413.pdf
Viewlog
Unable to hear audio in viewlog ? 1.The time point selected did not record any audio data.
2. Please enable the speaker icon at the right down corner.
3. Audio is currently supported on 1x playback speed only.
4. Audio is only supported with Real-Time playback method.
Question mark and Not Valid show up under viewlog or log storage path? Log storage path
When the log storage path shows a question mark "?" and Not Valid, it means that the GV-Series software does not have permission to access the specified path.
When this happens, please make sure the Windows user account you are using has the write permission to the path.
Please kindly check if Windows disk compression is enabled under disk properties window as compressed disk drives is currently not supported.
2. Viewlog
When the question mark "?" appears in the event list , it means the video clip you wish to view does not exist in the database. This may be due to recycle feature and the specific clip has been removed from the hard drive.
In order to remove the question mark, and rebuild the database, please exit the main system and execute "Repair Database Utility".
Back Up
How to back up video files using viewlog? For instructions on how to back video files using viewlog, follow the instructions provided within the linked document below.
http://www.geovision.com.tw/geovisionwww/ftp/FAQ/doc/backup_viewlog.pdf
POS
How to integrate POS System with GV System? The file below is a document of GV-Data Capture, POS system and Com port extension connections.
Adobe Acrobat Reader Required.
POS integration V2
POS integration V3E
To save the file, please right click on the link
POS FAQ Flowchart. Please visit the link below for POS FAQ flow chart which contains helpful information to assist you with most of the POS questions.
Link to POS FAQ flow chart
Remote Viewer
What is SPanel.dll not found error message? The specific message is given when user attempts to launch our Multicam Remote Viwer software without all the necessary program files. This is normally caused when user installed GV-Series software downloaded from GeoVision��s website which are upgrade versions.
Remote Playback
What is SPanel.dll not found error message? The specific message is given when user attempts to launch our Remote Playback software without all the necessary program files. This is normally caused when user installed GV-Series software downloaded from GeoVision's website which are upgrade versions.
Webcam JPEG doesn't refresh If you use Sun Java (Java Runtime Environment Version 5 or later versions), the webcam JPEG image may not refresh properly, we suggest to remove Java Runtime Environment and install Microsoft Java Virtual Machine to fix this problem, please refer to the link below.
http://geo-support.dipmap.com:100/install/MSJAVX86.EXE
Unable to use the two-way audio function. I can only can see the video and cannot hear anything from the voice communication? There are several reasons that cause the voice cannot be hear in the webcam. First, your computer has to install Direct X 8.0 or above to activate webcam two-way communication. Secondly, please check and test the microphone setting at server.
For the remote site, please notice that the two-way communication is only available at webcam single view and multiview mode. Please enable speaker button to hear the audio from the server.
The reasons why webcam MPEG4 player shows "can't connect to server"? 1. Default firewall ports were disabled. (ex. 4550, 5550)
2. Net port mapping incorrect.
3. Dynamic IP changed. (Only use Win98 as a server)
4. Webcam MPEG4 html does not loading properly. (error on version before 5.3)
5. Ethernet adapter (ADSL modem must be use PPP/SLIP device)
6. Server ports (4550, 5550)are used by another AP.
7. Web server change download timing.(Dynamic Lan IP =1 min, Dynamic WAN IP = 5 min)
8. Incorrect setting in webcam server setup (http, command, and data port)
9. Client has connected to a webcam server using version 5.21 and use the "change server" button to perform another connection with webcam server using version 5.3 ~ 6.0.
What are the requirements for the IE and DirectX at client? V5.4 and V5401 or above
- IE V6.0
- DirectX 9.0 or greater
V5.3 webcam requires:
- IE V6.0.
- DirectX 8.0 or greater.
V5.21 webcam requires:
- IE V6.0.
- DirectX 7.0 or greater
How to setup remote viewing using webcam? For webcam configuration, user may follow the step by step instructions provided below.
http://www.geovision.com.tw/geovisionwww/ftp/FAQ/doc/WebcamSOPv8120.pdf
CMS
Recommended PC spec for Control Center V8200 For PC spec recommendations, please visit the link provided below.
http://www.geovision.com.tw/geovisionwww/ftp/FAQ/doc/PC_SPEC_suggestionCCS-v8200.pdf
Mobile solutions: GView / i-Mode / Smartphone / 3G
Mobile programs specifications and requirements Please refer to the link below for all mobile programs (GView, SSView, MSView, 3G) specifications and requirements.
http://www.geovision.com.tw/geovisionwww/ftp/FAQ/doc/HandheldDeviceView8200.pdf
SMS
SMS server supported GSM modules http://www.roundsolutions.com/gsm/
-TER-GX-102K
-TER-GX-101K
*The above models are needed to allow SMS messaging support. *
What other troubleshooting steps do you recommend? If there is still any problem even after you have changed the programming at 6-, you can try to add 120 ohm resistor at the termination of PCR011N.
For normal operation, the cable terminal resistance should be at 120 ohm.
Most of installers will add a terminal resistor 120 ohm at terminal side once they found the data signal not work in normal situation.
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